We recognize that your schedule is packed and that evaluating new software requires careful consideration. Our aim is to respect your time by providing a focused and efficient product demo that highlights the features and solutions that matter most to you. Our product demo is not a one-size-fits-all presentation.

Before the demo, we’ll work closely with you to gain insights into your specific pain points, objectives, and requirements. Our ultimate goal is to empower you with the knowledge you need to make an informed decision about how our software can transform your operations.

We base pricing on population size and applications needed. There are no per-user fees, usage fees, or hidden fees.

Our client support is the best in the industry – when your staff calls, they will speak with a live Support Specialist dedicated to answering questions and providing solutions.

We provide unlimited support through our support center, email, and phone support.  We also provide free, unlimited online training, which includes monthly online and on-demand classes. Learn More

All our price quotes include a full breakdown of costs related to implementation and data conversion. There are no hidden fees or undisclosed future charges. Initial and ongoing training is unlimited and free any time for all Black Mountain users.

We will assign an experienced implementation team that is dedicated to you and your staff. Each implementation is unique, but at the onset we will work with you to configure an implementation plan and timeline.

Going through a complete data conversion can be scary, but it doesn’t have to be! Black Mountain Software has performed hundreds of data conversions from many different software vendors. We can convert from text files, Excel files, comma-delimited files, Comma Separated Values (CSV) files, Word files, etc. If you can send it to a report, we can capture and convert it. We will schedule data collection times with your staff, ask questions to be sure we have a clear understanding of your data, and go over information with you to ensure accuracy. During this time, it is critical that your staff be readily available to work closely with us.

Our implementation personnel would look forward to guiding your staff through the installation of the applications and training on the software.