OUR CLIENT SUPPORT

The Best Customer Service in the Industry

Our support specialists aren’t your standard IT people. They’ve worked as CPAs, former city and school clerks, bookkeepers, programmers, and tech specialists, so they genuinely understand your unique needs and how to resolve whatever’s slowing you down.

Count on us to respond quickly and stay with you until you’re back up to speed. We’ll help you get the most out of every application—and out of every busy day.

COMMITMENT TO OUR CLIENTS

Superior Responsiveness

Clients tell us our response times are unparalleled, and we’re committed to keeping it that way. Service and support lines are open 7:00 a.m. to 5:30 p.m. (Mountain Time), Monday through Friday (excluding most federal holidays).

Unlimited Remote Support

Enjoy unlimited phone, email, and online support throughout the year. We can often solve issues through simple, digital communications, but if you need human being on the line, we’ll get you to someone fast.

A Robust Resource Center

For ongoing learning opportunities and easy do-it-yourself fixes, we continually update our Resource Center with valuable video tutorials, webinars, our quarterly newsletter, and more.

Unlimited Remote Training

We believe training is an important ongoing service. Simply give us a call to schedule the specific training you need or sign up for one of our online group classes or user meetings.

Remote Troubleshooting

When you need an answer right away, we can help by connecting to your computer remotely. If additional problem solving is required, but you have zero minutes to pause, we’ll quickly create a duplicate file of your data and troubleshoot from our offices while you continue working.

Application Updates

Software enhancements, based on your feedback and on changes to financial regulations and requirements, are immediately available to keep you operating efficiently.

Commitment to Compliance

We ensure all upgrades meet federal and state requirements for reporting purposes. Let us stay on top of the ongoing regulatory landscape so you don’t have to.

Cloud Security & Access

All of your data is maintained and delivered via the BMS Cloud, hosted by our partner Amazon AWS, the most reliable, secure, and responsive third-party Cloud hosting service available. Access your applications anytime, anywhere there’s an Internet connection and count on full data security, nightly backups, and disaster recovery.

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“The very best thing about Black Mountain Software since we began using it in 2012 is its customer service. Their customer service is always quick and efficient in getting any question answered or problem solved. I usually get help immediately so I am able to move on to my next task with no worries.”
Sandra M. – Clerk / Treasurer, Idaho

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“Black Mountain Support responds quickly to questions, making my job easier and less stressful.”
Becki M. – Clerk, Minnesota

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“Black Mountain has the best customer service. I have dealt with a lot of computer vendors and I must state BMS tops them all. They are very courteous, knowlegeable, and patient when it comes to myself and our staff.”
Sabrina K. – Director of Operations, Alabama

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