At Black Mountain Software, we know municipalities are often short-staffed, managing utility billing with manual processes, delayed payments, and disconnected systems. It’s time-consuming, error-prone, and frustrating for both staff and residents, especially as expectations for digital convenience grow. That’s why we developed BMS Pay, a fully integrated, customer-friendly payment portal that simplifies billing, reduces workload, and helps your community stay connected and current.
One Platform. Many Ways to Pay.
With BMS Pay, customers can pay their utility bills however they prefer: online, by text, over the phone, or in person. Whether they want the ease of autopay, the flexibility of text-to-pay, or the familiarity of walk-in payments, BMS Pay meets them where they are.
Payment Options Include:
Real-Time Integration = Less Manual Work
Thanks to real-time API integration with Black Mountain Software Utility Billing, payments made through the portal are instantly reflected in your system. No more file transfers, delays, or double data entry. This tight connection ensures your records stay accurate and up to date—automatically.
How BMS Pay Improves Customer Experience and Collections
Late or missed payments often come down to communication gaps. BMS Pay helps close those gaps with automated email and text reminders for due dates, payment confirmations, and urgent alerts. These proactive communications not only help boost on-time payments but also enhance trust and transparency between your office and your community.
Need to contact one resident or everyone at once? It’s easy with built-in tools to message individuals or broadcast notifications across your entire service area.
Built for You and Your Residents
Just like every product we offer, BMS Pay is designed with both municipal staff and residents in mind:
- 99.99% portal uptime
- Multilingual dashboard options
- Secure payment processing
- No app download required for mobile access
- Dedicated support manager for ongoing success
Why It Matters
When billing and payments are easier for your staff and residents, collections improve and so does your capacity to serve. BMS Pay isn’t just a payment portal. It’s a modern, efficient tool that helps you keep your utility billing running smoothly, improve cash flow, and provide the kind of service your community expects.
See BMS Pay in Action
Want to see how BMS Pay can work for your municipality?
Integrates with: Utility Billing, Cash Receipting, Building Permits, Business License, Business Tax, Animal License and Accounts Receivable