Key Challenges

Prior to its partnership with Black Mountain Software, Destin Water Users relied on a combination of provider solutions to manage its utility billing, service orders, and cash receipting. Then, in 2009, when one of its primary vendors decided to close up shop, Destin knew the time was right to look for a more integrated system, and it was impressed with what BMS had to offer.

“Let’s just say that BMS Support knows me! Whenever I have a question, I call their number and they’re on it. They’re always ready to help.”

– Kim Mooso, Billing Supervisor

Destin Water Users, Destin, FL

Utility Customers

9,300

City Size

7.66 square miles

Client Partnership

Since 2009

Applications

Utility Billing | ACH Bank Drafting | AMR Interface | Email Bills | Processing Interface | Rate Analysis | Cash Receipting | Service Applications | Service Orders

Black Mountain Software Solution

More than a decade later, Destin Water Users continues to be a fan of our fully integrated applications, which save them time and effort across all three of these highly detailed workflows. A few years ago, Destin also moved to the BMS Cloud, which is now standard for all our clients, a change that billing supervisor Kim Mooso says has led to “amazing time savings” as well as anywhere access. The utility is also thrilled to have such a wide range of turnkey, configurable reports to choose from, and to be backed by our team of dedicated, responsive support professionals.

“I’m always finding something new in Reports. Just by changing certain parameters—for instance rather than clicking on locations, maybe I group all the meters together—I can easily change the whole scope of the report.”

– Chuck Rathke, Finance Manager

LET'S WORK TOGETHER